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Returns, Exchanges and Cancellations

1. RETURNS AND CANCELLATIONS

1.1 Returns: You may return purchased Products within 10 days from the date of delivery for a refund or exchange, subject to conditions provided below.
1.2 Return Process To return a Product, you must initiate a return request via the website or WhatsApp within 10 days from the date of delivery. Upon initiation:
(a) In most cases, our designated delivery personnel will arrange to collect the Product from the address provided at the time of delivery; or
(b) If collection is not feasible, you may be requested to ship the Product back to us at the address communicated by our customer support team.
In either case, the Product must be returned in its original, unused condition with all tags, labels, accessories, and packaging intact. It must be free from damage, stains, alterations, or signs of use, and accompanied by the original invoice. You are responsible for securely repacking the Product. Unless otherwise specified, you shall bear the cost of return shipping. Once inspected, we will notify you of the approval or rejection. Approved returns will be processed within 30 business days.
1.3 Non-Returnable Items: The following categories cannot be returned unless faulty:
  • Customized or personalized Products (e.g., engraving or tailoring).
  • Sale/clearance items.
  • Products expressly described as non-returnable on the Product page.
1.4 Cancellations: You may cancel an Order, in whole or in part, at any time prior to its dispatch via the website or WhatsApp. You can check the dispatch status under "My Orders." Once an Order has been dispatched, it cannot be cancelled and will be treated as a return in accordance with this Clause.
1.5 Internal Cancellations: We may cancel an Order in accordance with Clause 2.3 (Internal Policy) by notifying you and processing a refund in accordance with the Refunds section below.

2. REFUNDS

Refunds are only available under the circumstances described in Clause 1 or as required by law.
  • Inspection Period: Refunds are processed within 15 days of our receipt and inspection of returned Products.
  • Company Cancellation: If we cancel the order, the refund will be processed within 7 days.
  • Deductions: Valid refunds include the original price of the Product but exclude shipping, delivery, or handling charges.
Refund Methods:
a. Prepaid Orders: Processed to your original payment method within 5-7 working days (excluding Saturdays, Sundays, and bank holidays in Karnataka).
b. Cash on Delivery (COD) Orders: You will receive a secure link via WhatsApp/email to provide UPI or bank details. The refund is processed within 5-7 working days from the date you submit your details.

3. EXCHANGES

3.1 Exchange Period: You may request an exchange for a purchased Product within 10 days from the date of delivery, subject to the same condition standards specified in the Returns policy.
3.2 Eligible Grounds for Exchange: Exchanges are strictly limited to the same Product category and model. Eligible reasons include:
  • Requirement of a different size (of the exact same product).
  • Receipt of a damaged or defective Product.
  • Delivery of an incorrect size or incorrect Product.
  • Other valid reasons specifically approved by our support team.
Important Note: Exchanges for a different colour of the same product are strictly not allowed. Additionally, exchanges for entirely different product models or categories are not permitted.
3.3 Damage Claims and Quality Check (QC): If an exchange is requested on the grounds of receiving a damaged Product:
  • Documentation: You must select the "Damaged Product Received" option and upload clear photographic evidence (.png, .jpg, or .jpeg; max 5MB).
  • Inspection: Every exchange request for damaged goods is subject to a mandatory review by our Quality Control (QC) Team.
  • Approval: An exchange will only be dispatched once the returned Product has been verified against the submitted photographic evidence and confirmed to be in compliance with our quality standards.