Question 1

How soon can I get my order?

Accepted Answer

Delivery depends on your city. We offer 2-hour Same-Day Delivery in select locations. Standard delivery takes 5–7 business days.
Pro Tip: Enter your Pincode on the product page while selecting your size for an accurate delivery date.

Question 2

How do I track my order?

Accepted Answer

Select [Track Order] from the menu below or check My Profile > Your Orders on our website. If you haven't received a tracking link, please email thirdumpire@tenxyou.com.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes. You can exchange or return your item within 10 days of receiving your order.

Question 4

How do I return my order?

Accepted Answer

Log in to our website with your registered phone number and go to My Profile. Open the Your Orders tab, select the order you want to return, go to the order detail section, and click the Return button for the item you wish to send back.

Question 5

Can I cancel my order?

Accepted Answer

Yes, provided the order is not yet packed or ready for dispatch. Once the status moves to "Ready for Dispatch," the cancellation option will be disabled.

Question 6

What is your Return/Exchange policy?

Accepted Answer

We accept requests within 10 days for:

1. Size issues.
2. Damaged products.
3. Incorrect items received.

Question 7

How do I initiate a RETURN?

Accepted Answer

1. Log in at tenxyou.com > Profile > Orders.
2. Select your Order ID and click [Return].
3. Follow the prompts. Pickup usually occurs within 3–5 business days.

Question 8

How do I initiate an EXCHANGE?

Accepted Answer

1. Log in at tenxyou.com > Orders.
2. Select your Order ID and click [Exchange].
Note: This option appears only after your delivery is confirmed.

Question 9

What are the payment options?

Accepted Answer

You can pay using UPI, credit or debit cards, wallets, net banking, cash on delivery, or vouchers.

Question 10

Where is the status of my refund?

Accepted Answer

Email us at thirdumpire@srt10athleisure.com with your order details and phone number, and we will update you on your refund status.

Question 11

Do you offer no-cost EMIs?

Accepted Answer

Yes, we do.

Question 12

Where is my refund?

Question 13

How do I use a voucher code?

Accepted Answer

Copy your voucher code and paste it in the Offers section at checkout.

Question 14

How do I become a Ten x You Ambassador?

Accepted Answer

Reach out to us at ambassadors@srt10athleisure.com and we will guide you through the process.

Question 15

Other Concerns?

Accepted Answer

If you have any other concerns, feel free to reach out to us at thirdumpire@tenxyou.com and we will get back to you shortly.

Help & FAQs